FAQs
Does it smell like pickles?
We get it – the name might have you thinking we smell like a deli counter! But no, Picklebalm™ doesn’t smell like pickles. Just like pickleball has nothing to do with pickles, our product is all about the game we love to play without getting sidelined by pain. Our refreshing green tea and sage scent was carefully chosen to make you actually want to use a pain relief product. Say goodbye to that medicinal smell that clears out a room – with Picklebalm™, you can focus on getting back to the game you love! Fun fact: The “pickle” in pickleball has nothing to do with the vegetable either – it’s named after the Pritchard family’s dog, Pickles, who used to chase the ball around the court!
How do I track my order?
You'll receive a shipping confirmation email with a tracking URL to keep track of where your order is.
How long does it take me to get my order?
All orders ship via FedEx 3-5 day shipping. However, most orders arrive two days after their order date.
What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay
How do I return an item?
To start a return, call our customer support team at 800-526-8051. They'll provide a return authorization number so you can ship your item back to us. For more information regarding returns, please visit our return policy page.
I returned an item, when will I get my refund?
This will vary depending on your bank. They typically appear back in accounts within 3 to 10 business days.
Do Picklebalm Products expire? If so, can I use them past the expiration date?
Yes, please refer to the package for expiration dates. Do not use Picklebalm after the labeled expiration date. Use as directed.
Can I use my HSA or FSA to buy Picklebalm?
You may be able to use your HSA and FSA tax-preferred savings account to purchase certain OTC products like Picklebalm. The passage of the CARES Act by Congress includes provisions to restore OTC eligibility under tax-preferred HSA and FSA accounts. Your plan details may vary, so save your receipt and check with your benefits or health provider for eligibility.
Can I Use A Heating Pad Or Ice Pack While Using Picklebalm Products?
Do not use a heating pad or ice pack while using Picklebalm products.
Can I Use Picklebalm Products While Pregnant Or Nursing?
Please consult your doctor if you are pregnant or nursing before using Picklebalm products.
When should Picklebalm NOT be used?
Picklebalm products should not be used on the face, rashes, wounds, or on damaged skin.
What are the active ingredients in Picklebalm products?
Lidocaine 4%, Menthol 1%, along with Arnica and Cucumber seed extract for a soothing, pleasant scent.
Can children use Picklebalm Products?
All Picklebalm products can be used for children 12 years of age and older with adult supervision. Parents should consult with their pediatrician before applying Picklebalm to a child.
What is the shelf life/expiration date of Picklebalm products?
The shelf life of Picklebalm products are 2 years from the production date and is on the packaging of each individual product.
Still have questions? Send us an email at hello@picklebalm.com!
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