Shipping
Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact customer service at 800-526-8051. Picklebalm must authorize all other returns in advance. Special orders disposable and discontinued merchandise cannot be canceled and are non-returnable.
- Free Shipping Qualifications: Any order over $25
- Standard Shipping: 3-5 days
- Where we ship to: Anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
- We are not able to ship to PO boxes
- Returned items are subject to restocking fees
Our Return Policy
Items purchased from Picklebalm.com can be returned within 30 days of receipt. Returned items must be unused and unopened in their original packaging. All shipping shortages must be claimed within 5 days of your receipt date.Picklebalm must receive all returns in a saleable condition. No credit will be issued for items with altered retail packaging. This includes pricing or other stickers being added to the package, markings of any kind on the package, open or mutilated packaging, visibly aged or yellowed packaging, etc.Please note: Picklebalm does NOT accept returns of products purchased from other retailers.
How to Start a Return
To start a return, please follow these steps:
- Send an email to hello@picklebalm.com or feel free to call us at 1-800-526-8051 Monday-Friday, 8AM-5PM EST
- Obtain a return authorization number from a Picklebalm support representative
- Return your unused item using the instructions provided by the Picklebalm support representative
Once we receive your returned item, our team will review your request and inspect the item. Once it is determined that your item can be returned to inventory, your purchase will be refunded to your original method of payment, minus restocking fees, within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3-5 days for the refund to show up on your bank statement.
Return Guidelines
- All returns must be pre-authorized by Picklebalm.
- Each returned package must have a return authorization number affixed to it (RA# provided by Picklebalm).
- Returns must be sent back using prepaid freight.
- Returned items without a return authorization number will be refused.
- Merchandise must be returned no later than 30 days from the RA# issue date.
- Returned items must be in an unused and sellable condition.
- Used and open items will not be accepted for hygienic purposes.
- Other returns, if accepted, may be subject to higher restocking charges.
- Picklebalm will only pay shipping charges on returns that are pre-authorized for shipping by Picklebalm
Restocking Fees
Once we receive your returned item, our team will review your request and inspect the item. Once it is determined that your item can be returned to inventory, your purchase will be refunded to your original method of payment, minus restocking fees, within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3-5 days for the refund to show up on your bank statement.
Refused Deliveries
Refused deliveries will be refunded minus the cost of shipping.
Still have questions? Send us an email at hello@picklebalm.com!
